Take your career in aviation to new heights with Oceania Aviation.

Australia’s Leading Ground Handling Services Provider

Join Australia’s Aviation Services Employer Of Choice

Are you fluent in Vietnamese and passionate about providing exceptional customer experiences? Join Oceania Aviation, an Australian-owned Ground Handling Services Company, and become a vital part of our dynamic team. As a Check-In Crew member, your role goes beyond traditional customer service – it’s about making someone’s day, every day. Your responsibilities will include greeting passengers with a warm smile, processing travel documents, assigning seats, issuing boarding passes, and ensuring a smooth boarding process. With us, you’ll enjoy accelerated upskilling and career progression, a flexible rotational roster for work-life balance, competitive pay rates, and benefits tailored to your needs.

We pride ourselves on giving our staff an environment that is safe, provides equal opportunity and inclusivity. Our people are our highest priority which is why we value ongoing training and upskilling, rewards and recognition, flexibile shifts, above award wages, and strict anti-discrimination policies.

Take a look at what a typical career progression looks like as part of our team.


Career Progression


Roles include Check-In Crew, Airside Ground Crew and Aircraft Cabin Presentation Crew. These roles are fundamental to all operations and it is where many of our management team began their careers.


Progressing to crew leader is the next step towards a management role and
requires supervision of small teams. Responsibilities include ensuring Crews deliver exceptional service to our
Airline Customers.


These roles are key leadership positions and responsible for the effective management of all Crews. The focus is to lead a customer-centric Crew to deliver exceptional service standards to our Airline Customers.


Our corporate Crew maintain oversight of all operations and provide specialised support to the airports. The key functions include Standards and Compliance, Workplace Health and Safety, Employee Relations, Operations, Learning and Development, Finance and Asset Management.

A Snapshot Of Check-In Operations

Key Benefits To You

  • Accelerated upskilling and career progression developing exceptional transferable skills.
  • Rotational rostering to provide flexibility & work/life balance.
  • Reward & Recognition Scheme & Employee Assistance Program.
  • Employee Assistance Program providing support to our people.

About The Role

Your role is to provide an exceptional level of customer experience to airline travellers and to always go above and beyond to make someone’s day.

As Check-In Crew you will be responsible for:

    • Greeting customers with a smile at Check-in
    • Processing and checking travel documents meet requirements
    • Assigning seats on the aircraft
    • Preparing and issuing boarding passes and baggage reclaim vouchers
    • Gate boarding
    • Passenger Marshalling
    • Disruption Management


      We believe in offering ongoing career development and opportunities across our business and you will only be limited by your own personal drive. You will be provided with benefits that take YOU into consideration such as:

      • Competitive pay rates which is always above Award.
      • 11% Superannuation.
      • Shift penalties: If your shift starts between the below times:
        • 04:00-07:00 is $25.15 + 15% excl. of Superannuation
        • 20:00 – 00:00 is $25.15 + 15% excl. of Superannuation
        • 00:00 – 04:00 is $25.15 + 22.5% excl. of Superannuation
        • Saturday is time and a half.
        • Sunday is double time.
      • Uniform paid for.
      • Paid training.
      • Enrolment into Cert III course.
      • Fatigue management.
      • Rosters published two weeks in advance.
      • Flexible rostering for a work/life balance.
      • Internal advertising for promotional and secondment opportunities.
      • Employee Assistance Program to help navigate life’s challenges.

      Key Selection Criteria

      Our company ethos is to treat people with respect and dignity and to understand individual qualities and contributions. To be a good cultural fit for us, you will need to:    

      • Ability to speak Vietnamese.
      • Be thoughtful and considerate towards others showing empathy.
      • Be culturally sensitive and treat others with dignity and respect.
      • Have a positive and happy disposition.
      • Be honest and have integrity.
      • Be self-aware and sincere.
      • Be open to giving and receiving feedback.


      • Impeccable grooming and deportment.
      • High proficiency in spoken and written English.
      • Proficient computer skills.
      • Pass Drug, Alcohol and Audio tests (cost reimbursed after 6 months employment).
      • Capable of obtaining an ASIC card (cost reimbursed after 6 months employment).
      • Have limited restrictions and ability to work a 7-day rotating roster.
      • Ability to work weekends and Public Holidays including Christmas.
      • Ability to work any shift from 07:00 to 00:30. 
      • Capacity to be able to work between 16 – 20 hours per week.
      • Commit to shift lengths of 4-10 hours per day.
      • Available for 2 weeks’ full-time training.

          How To Apply

          We are not requesting a copy of your resume at this stage, so please complete the requested work history and education / qualifications information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section).

          We would love to hear from you if you meet the selection criteria and if you have, and are able to commit to, the essentials that we are looking for to join our fantastic team.

          Simply complete the application process by clicking the ‘Apply Now’ button and we’ll be in touch.

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          We Are Partners With The Leading Airlines In The Asia-Pacific

          Australia's leading airlines are choosing Oceania Aviation. Our numbers speak to the passion and skill of our incredible team, and our dedication to providing innovative, safe and efficient ground handling services.

          Team Members

          Flights Serviced Every Year


          I Love Working For Oceania Aviation

          One of the best companies I have worked for. Personal to all employees within the company. There are strong communication skills from management, as well as encouraging feedback to better the company experience.

          Check-in crew member, Brisbane

          Proud To Be Working For Such An Amazing Organisation

          An innovative company that genuinely cares for their staff.  A fun, professional and positive environment with many opportunities for growth within the organisation.

          Aircraft cabin presentation crew member, Coolangatta

          Continuous Growth Opportunities

          One of the best things about working for Oceania Aviation is the continuous opportunity. I have moved from Customer Service crew to Administration Assistant, to Ground Services Manager in 3 years.

          Ground crew member, Adelaide