OUR SERVICES
Our team provide a range of safe and efficient ground handling services that exceed expectations.
Australia’s Leading Ground Handling Services Provider
Providing World Class Aviation Services
At Oceania Aviation, we provide a range of world-class ground handling services to the airlines you know and love across Australia and the Asia-Pacific. Our team of highly-skilled professionals are dedicated to ensuring safety, efficiency and innovation across every service we offer. Serving over 60,000 flights every year, we are Australia’s trusted provider of ground handling and aviation services.
Check-In Crew
Our Check–In Crew are highly trained professionals who ensure all processes are followed meticulously to deliver an exceptional customer experience.
These include:
- Greeting customers with a smile at Check-In
- Processing customers via the airline Check-In system
- Checking travel documents and international travel requirements
- Preparing and issuing boarding passes and baggage reclaim vouchers
- Boarding aircraft
- Passenger marshalling
- Delays and Disruption management
Our crew are passionate about ensuring travelling customers have an enjoyable and memorable experience with us.
Airside Ground Crew
Our Airside Ground Crew undergo a rigorous training program which focuses on following Standard Operating Procedures & Oceania’s established turn model to ensure we maintain a safe and compliant operation for our airline customers and their clients.
Airside Ground Crew are responsible for:
- Baggage and freight handling
- Loading and unloading aircraft
- Aircraft receipt and dispatch
- Aircraft towing, pushback and aircraft positioning
- Communicating with Flight Crew and Air Traffic Control
- Operating and driving aircraft service equipment
- Using two-way radios, baggage scanners and other IT equipment
- Record keeping and documentation
Aircraft Cabin Presentation Crew
Our Cabin Presentation Crew are meticulous & experienced in a variety of cabin cleans with different requirements. These include the last-minute spot cleans for spills, efficient turnaround cleans (where there is a limited amount of time between aircraft arrival & departure) to full end of day termination deep cleans to fully prepare the aircraft for the new passengers the following day. The crew have very high standards which ensure we always meet or exceed aircraft cleaning requirements.
Freight Handling
Our freight crew have experience with both narrow & wide body freighters. We are capable of containerised and palletised loading, main deck, below wing and also bulk loading. Our teams work throughout the night to ensure on time freight distribution around the national & international network.
We Are Partners With The Leading Airlines In The Asia-Pacific
Australia's leading airlines are choosing Oceania Aviation. Our numbers speak to the passion and skill of our incredible team, and our dedication to providing innovative, safe and efficient ground handling services.
Team Members
Flights Serviced Every Year
Airports
Why Leading Airlines Trust Oceania Aviation
I wanted to pass on my huge thank you to the entire SYD team today in the handling of a cancelled flight, both above and below the wing. Everyone worked so well together, were adaptable and willing to assist & understand what was needed.
I would like to pass on special recommendation for your staff whose service delivery was outstanding. Andrea at the check in counter & at boarding really made you feel relaxed and taken care of right from the get go. With her cheerful and personable cheerful nature, she makes you feel at home even before you board.
Thank you on behalf of Virgin Australia for yours and the Team's support last Friday night and then again on Saturday morning in making sure the Aircraft was cleaned before departure.
Even though the flight was late due to unforseen circumstances the team moved mountains to ensure an on-time departure.
Our friendly and helpful team are here to help you with any enquiries. Please fill out the form, and we'll get back to you as soon as possible.
